Website use
You may use this website for lawful informational and business-inquiry purposes. You may not interfere with its operation, probe it without authorization, submit malicious code, impersonate another person, or use it to violate applicable law.
No engagement until agreed
Submitting a form does not create a client relationship or obligate either party to proceed. Services begin only under a written proposal, order, or agreement that defines scope, fees, ownership, dependencies, and support.
Service scope, pricing, and schedules
Public packages describe a starting framework, not every project requirement. Final fees, launch timing, recurring care, content, locations, migration work, integrations, software costs, payment milestones, support allocation, and acceptance criteria are confirmed in writing. Dependencies such as access, accurate content, approvals, vendor availability, and client response times can change the schedule.
Client responsibilities and local review
Clients are responsible for accurate business claims, licenses, service areas, prices, warranties, customer permissions, image rights, account authority, and instructions supplied to HatterHosting. Licensing, permits, contracts, taxes, privacy, employment, telemarketing, call recording, accessibility, safety, insurance, building-code, and trade requirements vary by jurisdiction and project. HatterHosting materials organize implementation but do not replace qualified legal, tax, accounting, safety, accessibility, insurance, or regulatory review.
Ownership, licenses, and handoff
HatterHosting's operating standard is to keep the domain and core business accounts under client control whenever practical. After the payment and acceptance conditions in the agreement are met, the client receives the custom content, agreed files and exports, and administrative access listed there. Themes, plugins, fonts, stock media, software, vendor accounts, and other third-party components remain subject to their own licenses and may require replacement or a continuing subscription. Cancellation notice, final billing, export format, handoff timing, and licensed exceptions are controlled by the signed agreement.
Automations, integrations, and communications
A feature shown in a concept, package description, or sample workflow is not automatically active. Inbox, calendar, CRM, field-service, payment, phone, messaging, and other connections are enabled only when included in scope and after access, destination, fields, permissions, fees, ownership, and error handling are tested. General inquiry consent does not authorize marketing texts. SMS and call recording require separately reviewed notices, consent, opt-out, retention, and jurisdiction-specific procedures before activation.
Search, reviews, and third-party platforms
Clients remain responsible for accurate public information and authorized use of customer reviews, photos, and endorsements. Review requests must not use undisclosed incentives, ask only satisfied customers, suppress negative feedback, or misrepresent results. Search providers, social networks, software vendors, registrars, hosts, and other third parties control their own policies and availability. HatterHosting does not guarantee approval, continued access, search rankings, lead volume, booked work, revenue, or a third party's performance.
Intellectual property
The HatterHosting name, site design, original public-site content, and digital-product source materials are protected by applicable intellectual-property law. Client-project ownership, portfolio permission, reusable methods, and third-party licenses are governed by the signed project agreement.
Digital-product launch list
Joining a product launch list is not a purchase, reservation, or promise that a product will launch on a particular date. HatterHosting will not collect payment for a listed digital product until secure checkout, transactional email, protected delivery, and support procedures are ready.
Checkout and payment processing
Available one-time digital-product orders may be processed through Stripe or PayPal. The selected provider displays the payment methods it determines are available for that buyer and transaction. An order is accepted only after HatterHosting verifies the completed payment with the provider. A pending authorization, browser confirmation, screenshot, or approval page alone does not require delivery. Taxes, if applicable, and the final total are shown before approval. Processor terms and privacy practices also apply to the payment method used.
Digital-product license
Unless an order states otherwise, a digital product includes a limited, non-exclusive, non-transferable license for use by one purchasing business. The purchaser may customize the materials for its own operations, print or duplicate working copies for its team, and provide completed, client-specific outputs when a kit calls for them. Resale, redistribution, public posting, sublicensing, marketplace upload, sharing blank or editable source templates outside the purchasing business, or removing HatterHosting ownership notices is prohibited.
Delivery, corrections, and refunds
Paid digital products are delivered through the method stated at checkout. Because access is delivered electronically, completed downloads are generally non-returnable to the extent permitted by law. Contact us within 14 calendar days if a file is materially defective, cannot be opened or used as described, is duplicated in billing, or differs from the item ordered. We will first provide a corrected file and, when that does not reasonably resolve the issue, provide an appropriate refund. This does not limit rights that cannot legally be waived.
Templates are educational aids
Digital products provide a reusable operating core with marked state, local, trade, and professional-review checkpoints. They are not universal contracts, policies, safety programs, certifications, or compliance guarantees. The purchaser remains responsible for professional review, local requirements, business decisions, jobsite safety, pricing, customer statements, recordkeeping, and lawful use.
Managed-service upgrade credit
When an eligible product states that its purchase price may be credited toward managed HatterHosting work, the same purchasing business must enter a written service agreement within 30 calendar days of the digital-product purchase. Unless agreed otherwise in writing, one qualifying product purchase may be credited against the new project's launch or implementation fee. The credit has no cash value, is not transferable, and cannot be combined with another credit for the same project.
Disclaimers and liability
This public website is provided on an “as available” basis to the extent allowed by law. No website, hosting service, safeguard, accessibility review, automation, or template can guarantee uninterrupted operation, absolute security, legal compliance, or a business outcome. Liability and remedies for paid services are governed by the applicable written agreement. Some jurisdictions do not permit every disclaimer or limitation, so non-waivable rights continue to apply.
Order of terms, contact, and changes
If these public terms conflict with a signed client agreement or product order, the signed agreement or order controls for that transaction. Questions may be sent to support@hatterhosting.com. We may update these terms by posting a new effective date.