Can HatterHosting manage my existing site?
Usually. We first review its hosting, software versions, active extensions, access, backups, email dependencies, and known issues. A repair or cleanup may be required before recurring care begins.
Do I need to move my hosting?
Managed plans use the hosting environment approved for the service. We explain any recommended migration, likely interruption, and required access before scheduling a move.
Are backups included?
Backup configuration and restore support are included according to plan. Retention, frequency, storage location, and restore-testing expectations are documented during onboarding.
Do you include domains and business email?
No. Your domain should stay in an account you control. Domain renewals, mailboxes, and paid third-party services remain separate unless a proposal specifically includes them.
What counts as a small content change?
Typical examples include replacing supplied text or images on an existing page. New page strategy, copywriting, custom features, redesigns, and unused monthly time are outside that allowance unless agreed otherwise.
What is outside routine care?
Pre-existing malware, major repairs, custom development, ecommerce operations, accessibility remediation, legal compliance, and outside-service failures require separate review and scope.